There are a few reasons why you may not be receiving booking requests in your email account.

They may be getting blocked from your inbox by your email provider
To confirm whether this is happening, log into your email account and search for emails from bookings@stayz.com.au to correct this, adjust your email settings by adding bookings@stayz.com.au to your address book.

They may be getting routed to your trash
To confirm whether this is happening, log into your email account and search your bulk, junk, or trash folder for emails from bookings@stayz.com.au. To correct this, adjust your email settings by creating a rule that routes emails from bookings@stayz.com.au to your inbox. Refer to your email provider’s Help or Support area for instructions if you are unsure how to do this.

When to contact us
If you see any filters or routing settings that are sending booking requests into your trash, and you did not put them in place, please contact us and let us know, as this may indicate a security breach on your email account.