We are an online marketplace that helps connect travellers to the perfect holiday rental. We charge a service fee to travellers to help cover the costs of operating our websites for owners and travellers.

Some of the costs to run HomeAway include: facilitating secure transactions, developing our products and services, and providing 24/7 customer service for both travellers and owners. The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees. The percentage rate may change from time to time.