We are an online marketplace that helps connect travellers to the perfect holiday rental. The service fee is charged to travellers to help cover the costs of operating our websites for owners and travellers. Some of the operating costs include: facilitating secure transactions, developing our products and services, and providing 24/7 customer service for both travellers and owners.

The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees. The percentage rate may change from time to time. Generally, the higher the reservation amount, the lower the percentage of the service fee. Travelers pay the service fee by credit card through the checkout flow or first payment request.