What is a false enquiry?
A false enquiry or booking request is sent by a fraudster in an attempt to obtain your email address. This is done with malicious intent as they will normally send a follow up phishing email trying to get your passwords once they have obtained your email.

Please see our related article on phishing for more information.  

What does Stayz do to prevent a false enquiry?
Stayz has prevention and detection methods designed to identify and prevent false enquiries. We constantly use our own analysis alongside information provided by property managers to update and improve our controls. It is a delicate balance as Stayz is mindful of the risk of false enquiries, but also the risk of blocking a legitimate one.

Why do I still get false enquiries?
A fraudster may actively try to circumvent any controls we put in place and that it is why it is important that Property Managers are vigilant for potential false enquiries. 

How do I identify a false enquiry?
Strong Indicators of a false enquiry can include:
  1. A blank or unusable contact number
  2. Enquiry made in the early morning e.g. 3am
  3. Contact name differing from email address. e.g. John Smith enquires using a davidbrown21@email
  4. Unusual Commentary.  e.g. “How close to the nearest Subway?”, or “Is the pool fenced?” when you have no pool.
  5. The Booking Request dates are unusual.  e.g. next day or are for 30 days in total
  6. The Booking request attendees are unusual e.g., 2 person for a 12 person property or vice versa.
What should I do if I receive a False Enquiry?
For your safety and the protection of your future guests, delete any booking requests or enquiries made from these email addresses in your Owner’s Admin. We also strongly recommend you ensure no correspondence is made with this fraudulent enquirer. Any correspondence may result in you receiving a follow up phishing email with a malicious link that may request login or password details. 

How do I report a False Enquiry?
Normally we will be aware of any attack, however if you unsure about a specific enquiry and it does not match any of the known recent false enquiry attacks above please use the contact us button below. Please remember to include your property details and the email address of the enquiry.  This will then be reviewed by our Trust & Security Team to provide you with further guidance.

What if I have already replied to a False Enquiry?
If you have already replied to a False Enquiry, there is no need to panic. The false enquiry is generally sent with the intention of obtaining your email address. It is the follow up email that the fraudster will send to this email that is the major risk. If you avoid responding to or clicking on any links in a follow up email, you should not be at any risk. Our article on phishing has more details about how to identify a follow-up phishing email.