How do I claim a Refundable damage deposit from a booking?
- Log into Owner admin
- Click Bookings
- Find the relevant booking in Current or Past Bookings
- Within the booking page, Click Refund damage deposit
- Enter the amount to be retained and submit the request
- Enter the reason the refundable damage deposit is being charged to the traveller
The traveller will then receive a notification advising them of the charge, including the reason for the charge as submitted by you. A copy of this message can be found in the “Emails and correspondence” section of the booking page.
Please note the processing of any payment of a retained damage deposit amount (whether partial or full) will be subject to a 1.5% merchant fee which will be deducted from the refundable damage deposit amount owed to you. Example if you are retaining $200 you will receive $197.00 and we will retain the $3 (1.5% merchant fee). You will receive the funds within 3 business days of the claim.
If a partial refund is due to the traveller, the funds will automatically be refunded to the their credit card.