After listing your property you may be required to send in verification documents so that we can verify if your account and property information is not fraudulent. Properties that are in high density suburbs are also required to send in documents due to being hot spots for fraudulent activities. These pieces of information can be sent as PDF attachments to verification@stayz.com.au. Please include a reference to your property ID number when you send them. Once we have received these documents, please allow up to 2 business days to process.

In order to verify your listing we will require the following verification documentation:

For Property Owners:
  • Your photo identification in the form of a passport OR driver's license.
  • A copy of your council rates notice which features your name and the property’s address OR a copy of your signed purchase contract notice which features your name and the property’s address.

For Property Manager:
  • Your photo identification in the form of a passport OR driver's license.
  • A copy of the council rates notice which features the property owner’s  name and the property’s  address OR a copy of your signed purchase contract notice which features the property owner’s  name and the property’s  address.
  • A signed letter from the property owner stating that you have permission to manage their property.
 
For Agents (for each listing):
  • Your photo identification in the form of a passport OR driver's license.
  • A copy of the official property management agreement.
  • A copy of your agent’s license.
 
For Businesses:
  • Photo identification for the property manager in the form of a passport OR driver's license.
  • A copy of the council rates notice which features the businesses’ name and the property’s address.
  • ASIC documentation  showing the relationship of the property manager to the business (must be an office holder, managing director or owner)
 
For Trusts:
  • Photo identification for the property manager in the form of a passport OR driver's license.
  • A copy of the trust which features:
  • The full name of the trust.
  • Full names and addresses of the trustees of the trust.
  • Copy extracts of the trust deed evidencing these details (cover page, index/contents, first page listing the trustee name, date and signature page) OR verification of these details from the trust solicitor.